Frequently Asked Questions

Frequently Asked Questions

Loxley Locksmith & Security has served homes and businesses in Los Angeles since 2007 as part of the Kingswell family of locksmith companies. Below are the questions we hear most, answered the way we’d answer them at your kitchen table: straight, with real numbers and no runaround.

Pricing & Estimates

How much does locksmith service cost in Los Angeles?

Most residential locksmith work in Los Angeles runs between $95 and $350 depending on the job, and we give you a written price before any work begins. Rekeying a standard Schlage or Kwikset deadbolt typically runs $20-$35 per lock plus a service call, while the service call itself generally lands in the $65-$125 range within the city core. High-security hardware from Medeco, Mul-T-Lock, or Abloy costs more because the parts do, and we’ll tell you the difference in writing before we start. If you’ve had a locksmith quote one price and charge another, here’s how we handle that differently: the number on the paper is the number on the invoice, every time. Call (682) 281-8985 for an exact quote on your job.

Do you offer free estimates?

Yes, estimates are free, and you’ll have yours in writing before a single tool comes out of the van. We’ll ask a few questions about your door, your hardware, and what you’re trying to accomplish, then hand you a written figure. That price doesn’t change at the door. If the job turns out more involved than expected once we’re on site, we stop, explain what we found, and get your approval on a revised written price before continuing. Free estimates apply to both residential and commercial work, including access control planning for offices. Call (682) 281-8985 to set one up.

What payment methods do you accept?

We accept major credit and debit cards, cash, and checks, and we’ll confirm your options when you book. For commercial accounts we can also set up invoicing so your facilities team has a clean paper trail. You’ll get a receipt for every job regardless of how you pay. If your property manager or HOA needs a particular billing format, tell us upfront and we’ll work with it. Questions about payment? Call (682) 281-8985 and a live person will sort it out with you.

Is it cheaper to repair a lock or replace it?

Repair is usually cheaper when the lock body and cylinder are still sound, and replacement makes more sense when the hardware is worn, damaged, or below the security level your door needs. A rekey, which means we change the internal pins so your old keys no longer work, is the least expensive path when you just need new keys or want old tenants and contractors locked out. A failed latch or a stripped cylinder often means a new lock is the better spend. We’ll tell you which one your door actually needs rather than defaulting to the pricier option. Call (682) 281-8985 for a straight answer on your hardware.

Emergency Service & Response Time

Do you offer emergency locksmith service?

Yes, we handle lockouts and urgent lock failures, and a live person answers our line 24 hours a day, 365 days a year. Not a voicemail, not a callback queue. You’ll talk to someone who can dispatch a technician and give you a real arrival window. Emergency calls cover home lockouts, business lockouts, broken keys stuck in cylinders, and doors that won’t secure. We’ll tell you the price for the emergency call before we roll. Call (682) 281-8985 right now if you’re locked out.

How fast can you respond to a locksmith call in Los Angeles?

Response time depends on where you are in the city and what time you call, and we give you a real arrival window rather than a vague promise. Los Angeles traffic is its own beast, so we quote windows we can actually keep instead of overpromising. Once a technician is dispatched, you’ll know who’s coming and roughly when. If something changes, we call you. That’s part of The Kingswell Way: show up in the window we gave. For a current window on your location, call (682) 281-8985.

Can you come out today?

In most cases, yes, same-day service is available for standard lock work and we prioritize lockouts and unsecured doors. Booking earlier in the day gives you more scheduling room, especially on weekends and around the holidays when demand spikes. If we can’t get to you today, we’ll tell you honestly and get you the first slot that works. Either way, you’ll get a written price before we arrive. Call (682) 281-8985 to check today’s availability.

Licensing, Trust & Guarantees

Are you licensed and insured?

Yes, we’re a licensed and insured locksmith company, and our technicians are background-checked and arrive in uniform so you know exactly who’s at your door. Loxley operates under the Kingswell standard, and every location is independently owned and operated, not a franchise and not a national chain pretending to be local. We can provide proof of licensing and insurance on request before work starts. If a company won’t show you that paperwork, that’s your answer about them. Call (682) 281-8985 with any credential questions.

Do you guarantee your work?

Yes, every repair carries a written guarantee, and it’s included on the job, not sold as an upgrade. Our 365-Day Done Right Promise means if a repair fails within a full year, we come back and fix it at no charge, parts and labor. That free second visit is a standing offer, not a promotion. We put the terms on paper so there’s nothing to argue about later. If you’ve been burned by a repair that failed six weeks in, this is the difference. Call (682) 281-8985 to hear exactly what’s covered on your job.

What is The Kingswell Way?

The Kingswell Way is the five-part written standard every Loxley job follows, and it’s the same on a $95 rekey as on a full commercial install. Here’s what it means in plain terms:

1. Say the price before the work. You get a written figure before any tools come out.
2. Show up in the window we gave. A real arrival window, kept.
3. Leave the place cleaner than we found it. Job site tidy, every time.
4. Put the guarantee in writing. Terms on paper, not a verbal promise.
5. Come back if it fails. Free return visit inside the guarantee period.

That’s the whole standard. Nothing hidden, nothing upsold. Call (682) 281-8985 and ask us to walk through it for your job.

Who will show up at my door?

A background-checked, uniformed Loxley technician shows up, and you’ll know their name and arrival window before they get there. We don’t subcontract to whoever’s nearby, and we don’t send someone in an unmarked car. That matters when you’re handing over access to your home or your business after hours. Our technicians are trained on the full range of residential and commercial hardware, from everyday Kwikset and Schlage to high-security Medeco, Mul-T-Lock, Sargent, and Abloy. Call (682) 281-8985 to schedule a visit with a technician you can actually identify.

Services We Handle

Do you handle residential locksmith work?

Yes, residential locksmith work is a core part of what we do, from lockouts and rekeys to new deadbolt installation and smart lock setup. We work with the hardware already on your door or recommend a sensible upgrade, whether it’s a Schlage deadbolt or a Baldwin entry set. If you’ve just bought a house, moved in, or ended a lease with a tenant, a rekey is usually the first call worth making so old keys stop working. We’ll quote it in writing before we start. Call (682) 281-8985 for residential service.

Do you handle commercial locksmith work?

Yes, we handle commercial locksmith work for offices, retail, and multi-tenant buildings across Los Angeles, including access control system installation. That covers master key systems, high-security cylinders from Medeco and Mul-T-Lock, panic hardware, and card or fob access for staff doors. If you need a page of detail on what a commercial engagement looks like, see our Commercial Locksmith in Los Angeles page. We can speak the manufacturer’s language for each brand, which keeps your building’s key system consistent as it grows. Call (682) 281-8985 to talk through a commercial job.

Do you handle automotive locksmith work?

We focus on residential and commercial locksmith and security work, and we’ll tell you upfront if an automotive job isn’t a fit so you don’t waste a call. For home and business hardware, we stock and service the full spectrum, so we’re the right call when the lock on your door is the problem. If you’re not sure whether your job fits, ask us and we’ll point you straight. Call (682) 281-8985 and we’ll be honest about what we do.

Do you handle lock installation and rekeying?

Yes, we install new locks and rekey existing ones, and rekeying is often the cheaper path when the hardware itself is still in good shape. Here’s how a typical rekey goes:

1. You call and describe the locks. We ask about brand and count so we can quote accurately.
2. You get a written price. Per-lock and service call, before anything starts.
3. We arrive in the window. Uniformed, background-checked, on time.
4. We rekey or install on site. Old keys stop working, new keys are cut for you.
5. You get the guarantee in writing. 365 days, parts and labor.

Rekeying a standard Schlage or Kwikset deadbolt typically runs $20-$35 per lock, plus the service call. Installing a new lock adds the cost of the hardware. Call (682) 281-8985 for a written quote on your doors.

What areas do you serve?

We serve Los Angeles and the surrounding communities, and we’ll confirm your address is in our coverage area when you call. Because LA spreads wide, response windows vary by neighborhood and time of day, and we quote windows we can keep rather than pretend every part of the city is five minutes away. If you’re outside our area, we’ll tell you straight rather than send someone from an hour out. Call (682) 281-8985 and we’ll confirm coverage for your address and give you a realistic window.

Why doesn’t the price change when you arrive?

The price doesn’t change because we give you a written figure before any work starts, and that figure is the one you pay. Some locksmiths quote low on the phone and raise the number at the door once you’re locked out and out of options. We don’t do that. If the job is more complex than described, we stop and get your approval on a revised price before continuing, or we don’t continue at all. You’re never cornered into a number you didn’t agree to. Call (682) 281-8985 for a written price you can hold us to.

Key Takeaways

• Written price before any work starts, on every job, no exceptions.
• 365-Day Done Right Promise: if a repair fails within a year, we fix it free, parts and labor.
• Live person answers calls 24/7, not a voicemail or callback queue.
• Background-checked, uniformed technicians on every call.
• Residential and commercial hardware expertise across Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy.
• Kingswell standard on every job: price first, window kept, site clean, guarantee in writing, free return if it fails.

Start with our home page if you want the full picture of what Loxley Locksmith & Security does, or just pick up the phone and describe your lock situation. We’ve been serving Los Angeles homes and businesses since 2007 as part of the Kingswell family of locksmith companies, and the way we work hasn’t changed: agree the price, keep the window, do the job right, and stand behind it in writing. Whether it’s a rekey after a move, a deadbolt upgrade, a lockout at 2 a.m., or a master key system for a growing office, a live person is ready to give you a real answer and a free estimate. Call Loxley Locksmith & Security at (682) 281-8985 for a free estimate, and we’ll put the price in writing before we ever touch your door.

Written by Sam Rourke, Owner at Loxley Locksmith & Security, serving Los Angeles since 2007.

Have a question we didn’t cover? Call Loxley Locksmith & Security at (682) 281-8985.