365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If a repair we completed fails within the 365-day guarantee period, you call us, we come back out, and we fix it at no charge – full stop. You don’t fill out a form, you don’t argue with an automated system, and you don’t pay a second service fee. A live person answers the phone around the clock, and the path from “this isn’t working” to “it’s working again” is a single phone call.

Call (682) 281-8985

That’s the promise in plain terms. The Kingswell Guarantee is not fine print on a receipt – it’s the operating standard every Loxley technician is trained to work to. Every job gets a written price before any work begins. Every repair comes with a written guarantee, included automatically, not offered as an add-on. And if the work falls short, we stand behind it for a full year without asking you to jump through a single hoop to collect.

We know the locksmith trade has a reputation problem. Prices that change when the truck pulls up, technicians who don’t show, repairs that hold for three weeks. We built the Kingswell Guarantee specifically because those things happen – and because the only way to prove we’re different is to put it in writing and actually honor it.

Why We Answer Fast, Everywhere

A one-truck shop serves one ZIP code. When the owner is already on a job, you get voicemail. That’s not a criticism – it’s just the math of how small independents operate.

Loxley is structured differently. Because we’re part of the Kingswell family of locksmith companies, with local crews in place and vehicles stocked before a call ever comes in, we can make a response promise that a single operator can’t. Our phone line is answered by a real person, 24 hours a day, every day of the year – not a recorded menu, not a callback queue. When you call at 2 a.m., you talk to someone who can actually dispatch a technician.

On an emergency, the goal is a technician on your property within four hours. For non-emergency work – a rekey, a lock upgrade, a deadbolt replacement – most bookings land the same day or the next. That window is real. We give it at the time of booking, and our crews are expected to keep it. That’s what “show up in the window we gave” means inside The Kingswell Way – it’s a value, not a suggestion.

How We Make It Right

You Tell Us

Call (682) 281-8985 and tell the person who answers what happened. No claim number, no portal, no three-day wait for a response. Our team logs the issue and connects you directly to the dispatch team. That’s the whole first step.

We Come Back Out

A technician is scheduled to return to your property – at no charge for the visit. We don’t count the return trip as a new job or apply a call-out fee. If the repair failed on our watch, getting back out there is our responsibility, not a favor we’re doing you.

We Fix It

The technician diagnoses what failed and corrects it. If a part needs to be replaced, we replace it. We stock hardware from the brands we actually work with – Schlage, Kwikset, Medeco, Baldwin, Yale, Mul-T-Lock, Sargent, and Abloy – so the right component is almost always on the vehicle, not on order. The job gets done on the return visit, not deferred again.

You Sign Off

Before the technician leaves, you confirm the work is right. Not us – you. If something still isn’t working the way it should, we don’t close the ticket. The job isn’t done until the person who lives or works in that building says it is. That’s what “done right” means in the 365-Day Done Right Promise.

What Stands Behind the Promise

Promises are only as solid as the people and systems behind them. Here’s what we can actually point to.

Background-checked technicians, every time. Every Loxley technician goes through a background check before they ever show up at a customer’s door. They arrive in uniform, so you know exactly who you’re opening the door to. This isn’t optional based on the job type – it applies across the board.

Written pricing, no exceptions. Before any work begins, you receive a written price. That number is the number on the invoice. There’s no hourly billing, no membership fee, no subscription, and no figure that quietly changes once the technician has already opened a lock. Every job is quoted job-by-job off a free written estimate. If the number isn’t right for you, you don’t owe us anything and we part on good terms.

Hardware from manufacturers we know. We stock and work with Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. Those aren’t names we drop to impress – they’re the brands whose service manuals, tolerances, and failure patterns our technicians actually know. When we guarantee a repair, it’s partly because we know the part that went in.

The Kingswell family standard. Loxley is independently owned and operated, but every Loxley location agreed to work to the same standard: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. That’s The Kingswell Way, and it applies to every job – not just the ones where a customer is watching closely.

Ask Us to Prove It

The best version of this page is the conversation you have after you call. Reach us at (682) 281-8985 – a real person picks up, you describe the job, and you get a written price before anyone comes to your door. You can also book online. The full terms of the 365-Day Done Right Promise live on our terms page – we’d encourage you to read them.

Written by Sam Rourke, Owner & Lead Locksmith, Loxley Locksmith & Security – part of the Kingswell family of companies, serving homes and businesses since 2007.